Accessibility Statement

This page is not a help page but a statement of compliance with the French RGAA 4.1 (2021) guidelines aimed at defining the general level of accessibility observed on the website in accordance with the regulations.

The Musée du Louvre is committed to making its websites accessible in accordance with section 47 of French Act No. 2005-102 of 11 February 2005.

This accessibility statement applies to the Musée du Louvre’s collections website https://collections.louvre.fr.

Compliance Status
 

The Musée du Louvre’s collections website (https://collections.louvre.fr) is not compliant with the general accessibility improvement guidelines, RGAA, version 4.1, due to the nonconformities set out in the ‘Test Results’.

Test Results
 

The compliance assessment carried out on 20 October 2021 by Access42 shows that 34.55% of the website is compliant with RGAA version 4.1. The following pages of the website were tested for conformity:

  1. Home
     
  2. Contact Us
     
  3. Credits
     
  4. Advanced Search
     
  5. Paintings
     
  6. Objects
     
  7. Albums
     
  8. The Art of Portraiture
     
  9. Interactive Map
     

Nonconformities
 

  • Scripts and the use of API ARIA;
     
  • Forms (field labels and input control);
     
  • Keyboard browsing (tabulation in non-visible items);
     
  • Page titles;
     
  • Colour contrast of texts;
     
  • Link titles;
     
  • Page structuring (HTML structure, titles of content and lists)
     

Exemptions
 

Third party content

  • The cookie management panel is exempted. It is managed by the tarteaucitron script.
     

Date of the Accessibility Statement

The statement was drawn up on 9 November 2021.

Technologies used to build the website
 

  • HTML5
     
  • CSS
     
  • Javascript
     
  • Content management system: Sonata
     

User agents and assistive technologies used to check accessibility of content
 

Accessibility was checked using tool-assisted manual tests (dedicated CSS pages, HeadingsMaps and WebDeveloper Toolbar extensions, Colour Contrast Analyser).

The content delivery checks were based on the combination provided by the RGAA reference base, using the following versions:

  • Firefox 93.0 and NVDA 2021.1
     
  • Firefox 93.0 and JAWS 2019
     
  • Safari 15.0 and VoiceOver (macOS Big Sur)
     
  • Chrome 92.0 and Talkback (latest version, Android native 10.0)
     

Feedback and Contact

It is important to note that in pursuance of section 11 of the French act of February 2005:

"A disabled person is entitled to compensation for the consequences of his or her disability, regardless of the origin and nature of their disability, age or lifestyle.”

The Musée du Louvre shall take all necessary steps to provide access, within a reasonable time, to the information and functionality sought by the disabled person, whether the content is subject to an exemption or not.

The Musée du Louvre invites anyone who observes an accessibility problem to contact the museum so that assistance can be provided (accessible alternative, information and content given in another form).

Right of Appeal

If an accessibility problem should prevent you from accessing content or functionality on the website, and after reporting it to us, you do not obtain a response on our part, you may address your complaints or make a referral application to the Ombudsman.

Several possibilities are available to you:

  • a Contact Form ;
     
  • the list of delegates in your region with their direct contact details;
     
  • a phone number: 09 69 39 00 00 (phone number for calls within France);
     
  • a postal address (free mail, no postage required): Le Défenseur des droits - Libre réponse 71120 - 75342 Paris CEDEX 07.